Anyone reading this is most likely familiar with the four (4) principles of management:
- Plan
- Prioritize
- Assign
- Follow up
As one of the larger commercial landscape and snow removal companies in the St. Louis region, we must apply these principles to meet our customers’ expectations. We call this our customer commitment.
Sale
The customer commitment starts with the sale. Also known as the planning stage, the sale contains a vision, concept or direction that is set by the client. This mental picture, or guiding image, allows us to strategically create a plan of action that solves the problem at hand and attains the goals set. We feel the success of the relationship greatly depends on integrity and value creation.
Account Management
The plan of action developed in the sales stage then gets assigned to an account manager. The dedicated account manager will be the direct liaison between you and our production team. From maintenance teams to crew supervisors to field supervisors, we keep multiple pairs of eyes on your property allowing us to focus on the details. Your account manager will serve as your one point of contact, keeping you informed on property maintenance statuses, concerns and any updates. This eliminates headaches and allows you to dedicate your time and energy to perform your job more effectively.
Our People
We strive to create a relational commitment with you, our customer. Your account manager and other office personnel alike are trained to go above and beyond the call of duty to provide you with reliability, competency, empathy, and responsiveness on all your land care maintenance needs. We elevate our leadership, industry experience and certifications by encouraging a continued education and by providing in-house training programs. We are dedicated to being the best in the industry and going the extra mile to satisfy and exceed our customers’ expectations by investing in our people.
Quality Assurance
Our quality program is one that stands alone. Your property is one of a kind. Because of this, we provide you with a tailored metric based quality plan that ensures your total satisfaction. Your account manager personally inspects and assesses your property to ensure consistency and quality is being maintained. We hold our team accountable for maintaining your property to your expectations. While we set the bar high for your site, there is always room for improvement. Your account manager will work closely with you to offer creative input that positions your property to stand out from the rest, making it a success on your investment.
Our job is to deliver you with exceptional quality and service that aligns with your vision. We value our clients and reflect this in the beauty, safety and security of your landscape. Give us a call today at 314.770.2828 or simply fill out our online form and we’ll get in touch with you.
