When it comes to snow and ice management services, there is no shortage of companies to choose from. While that may make it sound easy to find a company, you might be wondering how to choose the right one for your needs. You might even be wondering, “are all snow removal companies the same?”
The simple answer is, No. All snow removal companies are not the same. Everything from the prices charged to the products utilized and even the level of customer service provided can really differ from company to company.
The fact is, comparing one snow and ice management company to the next is a lot like comparing apples to oranges. While it’s true they’re all in the same business and out to do the same work (and accomplish the same objectives), the biggest difference from company to company is reliability.
When winter weather strikes, nothing is more important than finding a snow removal service that is reliable. After all, few things are worse than not being able to keep business up and running because your snow removal company didn’t come through.
So, what exactly makes a snow removal company reliable? There are a few things to watch out for.
1. A Company that Communicates
A big part of reliability is “reachability.” You want to be able to reach your snow removal company when you really need them. But how often have you heard horror stories about snow companies that couldn’t be reached in the midst of a big snow event? Perhaps you’ve even experienced this yourself. This can be incredibly frustrating to say the least. Therefore, as you look for a reliable snow company, make sure to look for a reachable snow company—that is, one that provides contact information and a way to reach them around the clock. At Bluegrass, we offer a snow hotline for customers that is available 24 hours a day, If an issue arises or your site is experiencing refreezing, we want to be made aware immediately.
2. A Company that is Prepared
Another thing that makes a snow company reliable is preparation. Months before the first snow of the season even hits, a reliable snow company has already been training its crews and preparing them for how to best handle your property. This will even include a management plan that identifies problem areas or spots that may require extra attention. All of those important details (ones that other snow companies often miss), will be identified up front so that the job is performed properly when the times comes. When a snow company is truly prepared, you can count on them to be reliable.
3. A Company that does What it Says it Will
Of course, at the end of the day, what makes a company truly reliable is finding one that follows through on what it says it will do. This sounds obvious but unfortunately, a lot of companies simply don’t do it. They make promises they can’t keep, say they’ll show up at a certain day or time and don’t, and they leave the customer feeling as though their needs were not met. When it comes to finding a company that is truly reliable, you want to find one that follows through.
At Bluegrass, we have heard all of the horror stories over the years and we understand how frustrating it can be to feel as though you can’t find a snow removal service that you can fully trust. But we also understand how vital snow removal is to the success (or failure) of your commercial property. It’s a task that we don’t take lightly, and we find that our customers feel confident handing these services over to us once they see just how prepared we are to handle them. When you work with Bluegrass for snow removal, you can let go of all the worries you’ve held about reliable snow services and obtain peace of mind that you’ve made a wise choice.
